Privacy Policy

Professional Practice Advisory Pty Ltd trading as Professional Practice Sales and Professional Practice Commercial, together with its related bodies corporate (we, our, us), recognises the importance of protecting the privacy and rights of individuals in relation to their personal information. This Privacy Policy explains how we collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What is Personal Information?

When used in this Privacy Policy, the term “personal information” has the meaning given to it in the Privacy Act 1988 (Cth). In general terms, it means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include your name, address, telephone number, email address, occupation, business details, and information relating to your professional practice or commercial property interests.

What Personal Information Do We Collect?

We may collect and hold personal information including:

• your name and contact details;
• mailing or street address;
• date of birth or age;
• profession, occupation or job title;
• details relating to your practice or business, including operational, ownership and financial information;
• information relating to commercial property holdings or leasing arrangements;
• complaint or enquiry details;
• information provided through forms, agreements, surveys, meetings or correspondence;
• website usage information; and
• any additional information you provide to us directly or indirectly.

We may also collect non-identifiable information such as anonymous website analytics and aggregated usage data.

How Do We Collect Personal Information?

We generally collect personal information directly from you unless it is unreasonable or impracticable to do so.

We may collect information through:

• your use of our website;
• telephone calls, meetings, emails and correspondence;
• listing agreements, confidentiality agreements and advisory engagements;
• buyer or seller registration forms;
• competitions, promotions or information requests;
• surveys, feedback and enquiries; and
• meetings with our representatives or advisors.

We may also collect information from third parties including:

• related entities;
• accountants, solicitors, brokers and financial advisers;
• lenders and financial institutions;
• government agencies and regulatory bodies;
• publicly available sources and databases; and
• any organisation where you have provided consent.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic. Cookies help us recognise your browser or device, remember preferences, and understand how visitors use our website.

Information collected may include:

• IP address;
• browser type;
• operating system;
• pages visited;
• date and time of access; and
• referring websites.

You may disable cookies through your browser settings; however, this may affect website functionality.

Why We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use and disclose personal information for purposes including:

• providing appraisal, brokerage, advisory and commercial property services;
• facilitating the sale and acquisition of professional practices and commercial premises;
• preparing Information Memoranda and transaction documentation;
• matching buyers with suitable opportunities;
• conducting due diligence and transaction management;
• communicating with you about our services, listings and opportunities;
• managing our website and digital platforms;
• marketing and business development activities;
• complying with legal and regulatory obligations; and
• resolving enquiries or complaints.

Our services are specifically tailored to professional practice sectors including dental, veterinary, medical, legal and accounting businesses.

Disclosure of Personal Information

We may disclose your personal information to:

• employees, contractors, advisors and service providers;
• related bodies corporate;
• accountants, solicitors, financiers and consultants;
• technology, CRM and data hosting providers;
• prospective purchasers or vendors under appropriate confidentiality arrangements;
• regulatory authorities where required by law; and
• other parties with your consent.

Sensitive commercial information is only shared where necessary and subject to strict confidentiality protocols.

Direct Marketing

We may send you marketing communications relating to our services, listings, advisory updates and industry insights by email, SMS or other lawful methods.

You may opt out of receiving marketing communications at any time by using the unsubscribe facility or contacting us directly.

Access and Correction

You may request access to personal information we hold about you by contacting us using the details below.

We will take reasonable steps to ensure the information we hold is accurate, complete and up to date. If you believe your information is inaccurate or incomplete, please contact us and we will correct it where appropriate.

In certain circumstances permitted by law, we may refuse access to information. If this occurs, we will provide written reasons.

Overseas Disclosure

Some of our technology providers, CRM systems, cloud storage providers and IT infrastructure may be located overseas.

As a result, your personal information may be stored or processed outside Australia. We take reasonable steps to ensure overseas service providers comply with privacy obligations consistent with Australian privacy laws.

By using our services, you consent to this disclosure and storage arrangement.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Given the highly confidential nature of professional practice transactions, confidentiality and data protection are fundamental to our operations.

Security measures include:

• encrypted systems and secure servers;
• controlled access permissions;
• secure CRM and cloud-based systems;
• monitoring and threat detection technologies;
• regular software and security updates;
• confidentiality agreements and NDAs;
• restricted access to transaction information; and
• physical and digital security protocols.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third Party Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices, policies or content of those websites.

We encourage users to review the privacy policies of any external websites they visit.

Complaints and Contact Details

If you have any questions, concerns or complaints regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer.

We will respond within a reasonable timeframe and seek to resolve complaints promptly and appropriately.

Privacy Officer

Professional Practice Advisory Pty Ltd
Trading as Professional Practice Sales and Professional Practice Commercial

Email: privacy@professionalpracticeadvisory.com.au

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technology.

Any updated version will be published on our website.

Last Updated: 7 May 2026